This suite is endorsed by APMG – the official accreditor of OGC

This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage and also provides fantastic depth and value for all IT Managers worldwide. A reference list of used sources is provided, as well as the official ITIL Glossary and a list with acronyms.

This Management Guide set consists of 5 books:

• Service Operation based on ITIL V3: A Management Guide
• Service Transition based on ITIL V3: A Management Guide
• Continual Service Improvement based on ITIL V3: A Management Guide
• Service Design based on ITILV3: A Management Guide
• Service Strategy based on ITIL V3: A Management Guide

Contents

The books are divided into two parts:

1. The lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest.
2. Specifically addresses the processes and functions of the lifecycle stage and are described in detail. Each of these processes and functions is described in terms of :

• Activities, methods and techniques
• Interfaces, inputs and outputs  

• Metrics and Key Performance Indicators (KPIs)

• Implementation, with Critical Success Factors (CSFs), challenges, risks and traps

Endorsements

'Excellent Set of Books and a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose'

 - Ramon Smitherman, Vice President Sales and Operations, Dream Catchers Inc

Other Languages Available

English, Dutch, German, Spanish